Shipping Policy

Last updated: August 23, 2026

Shipping Policy

Wanderfold (wanderfold.us) is an independent specialist store for travel storage and packing organization, operated by Brightpath Commerce LLC. We curate packing cubes, travel organizers, and carry-on storage from Eagle Creek, Travelpro, Dagne Dover, and Briggs & Riley, with transparent shipping, pricing, and support so you can buy travel gear with confidence.

Shipping Charges and Free Shipping Threshold

We offer standard shipping on all orders placed through wanderfold.us. The shipping charge is a flat $8.00 per order. Orders with a merchandise total over $45.00 qualify for free standard shipping.

Your shipping charge is calculated and displayed at checkout before you complete your purchase. The $45.00 free shipping threshold applies to eligible merchandise on the order.

Order Processing and Confirmation

We accept credit cards and PayPal. Once your payment is processed, we will send an order confirmation to the email address you provided. This confirmation acknowledges that we have received and accepted your order and includes the details of what you purchased.

Order processing occurs on business days: Monday–Friday, 9:00 AM – 6:00 PM US Central Time. When your order leaves our facility, you will receive a shipment confirmation with tracking information.

Shipping Address Accuracy and Changes

Please review your shipping address carefully when placing your order. An incorrect or incomplete address can delay delivery or cause the carrier to return the package to us. If you need to change your shipping address, contact our shipping support team as soon as possible at shipping@wanderfold.us. We will process address changes or re-routing when the carrier permits it; once a shipment is in transit, changes may not be possible.

Tracking and Delivery Timing

Every shipment includes a tracking number so you can follow its progress. Transit times vary by destination and carrier, so we do not commit to a fixed delivery window; once your order ships, the carrier’s tracking information will show the estimated delivery date.

Our shipping support team can check shipment status and tracking events, coordinate with the carrier to resolve delays or damages, and assist with delivery scheduling where available.

Split Shipments

If your order contains items that ship from different locations or arrive in separate packages, each package will have its own tracking number. You will receive tracking information for every shipment, and your order confirmation may reflect multiple packages.

Delays and Failed Delivery

Occasionally, carriers experience delays due to weather, holidays, or other events outside our control. If a delivery attempt fails, the carrier may reattempt delivery, hold the package at a local facility, or return it to us depending on the carrier’s policy. Our shipping support team can help coordinate redelivery or re-routing when available.

Missing or Damaged Packages

If your package appears to be lost, contact our shipping support team with your order number and tracking number so we can investigate. Lost items are escalated to our fulfillment manager after 48 hours, and carrier disputes that remain unresolved beyond 48 hours are escalated to our logistics supervisor.

If your order arrives damaged, we will coordinate with the carrier to resolve the claim and work with you to make it right.

Contacting Shipping Support

To help us resolve shipping issues quickly, please have the following information ready:

• Order number
• Current shipping address and any change details
• Tracking number, if you have already received it
• Description of the shipping issue

The dedicated shipping support team responds within 2 business hours on business days and can be reached at shipping@wanderfold.us.

General Support and Contact Details

For general questions about your order or to be routed to the right team, our primary support channel is available by email and phone during business hours:

• Email: support@wanderfold.us
• Phone: +1 (512) 555-0134
• Business hours: Monday–Friday, 9:00 AM – 6:00 PM US Central Time
• Store address: 4821 Cedarwood Lane, Suite 210, Austin, TX 78704, United States

The primary support team responds within 4 business hours on business days. Emails and voicemails received outside business hours are addressed on the next business day, and phone calls receive a callback within one business day. If an issue is not resolved within 24 hours, it is escalated to the relevant department supervisor.

Returns and Warranty Notes

Returns are accepted within 30 days of delivery. Warranty coverage follows the individual brand product information and manufacturer support where applicable.

Wanderfold is operated by Brightpath Commerce LLC, the entity responsible for all transactions and customer relationships for the Wanderfold storefront. We provide responsive customer support, transparent policies, and careful order handling so you can buy travel gear with confidence.