Privacy Policy

Privacy Policy

Last updated: August 23, 2026

Who We Are

Wanderfold (wanderfold.us) is an independent specialist store for travel storage and packing organization. Since 2018, we have offered a curated selection of packing cubes, travel organizers, and carry-on storage from Eagle Creek, Travelpro, Dagne Dover, and Briggs & Riley, with clear pricing, shipping, and return details to make shopping straightforward.

Wanderfold is operated by Brightpath Commerce LLC, a privately held limited liability company that operates specialty e-commerce storefronts in the travel goods category, focusing on packing and travel organization solutions. Brightpath Commerce LLC is the operating entity behind the Wanderfold storefront and is responsible for all transactions and customer relationships. In that role, Brightpath Commerce LLC manages day-to-day store operations, oversees supplier contracts and inventory, administers customer support and specialist departments, ensures compliance with consumer protection regulations, and implements quality and authenticity controls. In practical terms, Wandfold is the storefront you interact with, and Brightpath Commerce LLC is the company that collects and uses personal information on this site.

Wanderfold is an independent multi-brand store, not the official website of Eagle Creek, Travelpro, Dagne Dover, or Briggs & Riley. Those brands manufacture the products we sell, but this store is operated by Brightpath Commerce LLC. Our postal address is 4821 Cedarwood Lane, Suite 210, Austin, TX 78704, United States.

Information We Collect

Information You Provide to Us

When you shop, place an order, or contact us, you may provide:

• Your name, email address, phone number, and shipping or billing address
• Order details, including the items you purchase and any coupon codes you apply, such as WANDER10 for 10% off eligible items
• Payment information, which is processed securely by our payment providers (we accept credit cards and PayPal)
• Customer support communications, including emails to support@wanderfold.us and phone conversations with our team
• Information related to returns, such as your order number and the reason for return, within our 30-day return window
• Details you share in connection with a manufacturer warranty question or claim

Information Collected Automatically

When you visit wanderfold.us, we may automatically collect certain information, including:

• Your IP address, browser type, device information, and operating system
• Pages viewed, products browsed, links clicked, and the dates and times of your visits
• Referring URLs or search terms that brought you to the site
• Information collected through cookies and similar technologies, as described below

Transaction and Support Records

We keep records of the orders you place, payments processed, shipping and delivery details, returns, and customer support interactions. These records help us fulfill orders, handle returns and warranty matters, provide responsive support, and maintain an accurate account of our relationship with you.

How We Use Your Information

We use the information we collect to:

• Process and fulfill orders. This includes payment processing and arranging shipping. We offer free shipping on orders over $45.00 and standard shipping for $8.00, and we need your delivery and contact details to get your order to you.
• Provide customer support. Our team is available by email and phone during business hours to answer questions about orders, products, shipping, returns, and your account.
• Handle returns. We process returns accepted within 30 days of delivery in line with our return policy.
• Assist with warranty matters. Warranty coverage follows individual brand product information and manufacturer support where applicable. We may share relevant order details with the applicable manufacturer to help resolve your claim, and we do not extend coverage beyond what the manufacturer provides.
• Send service communications. These include order confirmations, shipping updates, and notices about policy changes.
• Send marketing communications if you have opted in. Marketing messages may include offers such as 10% off eligible orders with code WANDER10. You can opt out at any time.
• Operate and improve the store. We use site usage information to personalize your shopping experience, measure performance, and improve our product selection and service.
• Protect our business and comply with the law. This includes fraud prevention, security monitoring, and meeting legal and regulatory obligations.

Legal Bases for Processing

We process personal information to perform the contract we enter into with you when you make a purchase, to comply with our legal obligations, and to pursue our legitimate interests in operating and improving the Wanderfold storefront. Where we send marketing communications, we rely on your consent where required by applicable law, and you may withdraw that consent at any time.

Service Providers and Payment Processing

We share limited personal information with trusted service providers who help us operate the store, including:

• Payment processors that securely handle credit card and PayPal transactions. We do not store full card numbers on our own systems.
• Shipping carriers that deliver your orders using your name, address, phone number, and email.
• IT hosting, analytics, and customer support platforms that help us maintain the website and respond to inquiries.

These providers receive only the information needed to perform their services and are expected to protect it. We do not sell your personal information, and we do not share it with the brands whose products we sell for their own marketing purposes.

Cookies and Similar Technologies

Wanderfold uses cookies and similar technologies to help the site function and to understand how visitors shop. These include:

• Essential cookies required for core features such as the shopping cart and secure checkout.
• Preference cookies that remember choices such as display settings.
• Analytics cookies that help us understand site traffic and improve the shopping experience.
• Advertising cookies that may be used, with your consent where required, to show relevant offers and measure campaign performance.

You can control cookies through your browser settings, but disabling some cookies may affect how the site functions.

Security

We take reasonable and industry-standard measures to protect your personal information, including encryption of data transmitted across the site, access controls, and careful order handling. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, including providing support, processing returns within 30 days of delivery, assisting with warranty claims, and complying with legal, accounting, or regulatory obligations. When information is no longer needed, it is securely deleted or anonymized.

Your Choices and Privacy Rights

You can update or correct your account and contact information, opt out of marketing emails at any time by following the unsubscribe instructions, and control cookies through your browser. Depending on where you live, you may also have rights to request access to, correction of, deletion of, or a portable copy of your personal information, and to object to or restrict certain processing. We do not sell personal information, and we honor applicable privacy requests submitted to us.

To protect your privacy, we will verify your identity before responding to a request. You may also designate an authorized agent to make a request on your behalf, subject to verification.

Minors

Wanderfold is not directed to children under 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our store, or legal requirements. When we do, the “Last updated” date at the top of this page will change, and material updates may be highlighted on the site or communicated directly to you. We encourage you to review this page periodically.

Contact Us

General Customer Support

For questions about orders, products, shipping, returns, or your account, you can reach our support team at support@wanderfold.us or +1 (512) 555-0134. Support is available Monday through Friday, 9:00 AM – 6:00 PM US Central Time. Emails and voicemails received outside these hours are addressed on the next business day, and phone calls receive a callback within one business day.

When you contact us, our support team acknowledges receipt, confirms your request, provides direct answers or transfers you to the appropriate specialist department, and tracks your case until it is resolved. Issues unresolved within 24 hours are escalated to the relevant department supervisor. To help us serve you quickly, please include your order number (if applicable), full name, email address, and a description of your inquiry. Our goal is to respond within 4 business hours on business days.

Legal and Privacy Department

For data privacy requests, questions about this policy, legal complaints or regulatory concerns, or fraud and misuse reports, contact our dedicated legal and privacy team at legal@wanderfold.us or write to:

Legal and Privacy Department
Brightpath Commerce LLC
4821 Cedarwood Lane, Suite 210
Austin, TX 78704
United States

Our legal and privacy team handles data privacy requests such as access, deletion, and correction; terms of service or policy questions; legal complaints or regulatory concerns; and fraud or misuse reports. When you submit a request, the team verifies your identity to protect your privacy, coordinates with our legal counsel or data protection officer, provides a formal response within the required time frame, and maintains a confidential record of the request. Urgent privacy breaches are escalated immediately to the data protection officer.

The legal and privacy team typically responds within 2 business days. Please include the nature of your request, contact information for verification, an order or account reference if relevant, and specific details about your concern.