Refund Policy

Refund Policy

Last updated: August 23, 2026

Overview

Wanderfold (wanderfold.us) is an independent multi-brand specialist store for travel storage and packing organization, operated by Brightpath Commerce LLC. We carry a curated selection of packing cubes, travel organizers, and carry-on storage from Eagle Creek, Travelpro, Dagne Dover, and Briggs & Riley. This Refund Policy explains our return window, how to request a refund or exchange, and how we review damaged, incorrect, quality, or authenticity concerns.

Please note that Wanderfold is an independent storefront, not the official brand site for Eagle Creek, Travelpro, Dagne Dover, or Briggs & Riley.

Return Window and Eligibility

We accept returns within 30 days of delivery. To be eligible, the item must be purchased directly from wanderfold.us and returned in its original condition, including original packaging, tags, and any accessories that came with the product.

If you are unsure whether an item qualifies, contact us before sending it back and we will confirm eligibility.

Condition Requirements

When your order arrives, please inspect the packaging and item carefully. We encourage you to verify brand markings and model numbers, and to contact us immediately if anything seems inconsistent. Returned items should be in the same condition as delivered, with all original materials included.

How to Start a Return

To start a return within the 30-day window, contact our after-sales department at aftersales@wanderfold.us or primary customer support at support@wanderfold.us. Please have the following information ready:

• Your order number
• Full name and email address used for the order
• The item(s) you wish to return
• The reason for the return
• Photos of the item and packaging, if the return relates to damage, defect, or quality

The after-sales team typically responds within 3 business hours on business days, and primary support responds within 4 business hours on business days.

Refunds and Exchanges

Once your return is received and inspected, we will issue the refund to the original payment method used at checkout — credit card or PayPal.

If you would prefer an exchange for a different size, color, or model, the after-sales team can help arrange it, subject to product availability.

Shipping Fees

Orders over $45.00 ship free, and standard shipping is $8.00. Original shipping charges are not included in the refund unless the return is due to an error on our part or a verified authenticity issue, in which case we will also reimburse your return shipping costs.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, incorrect, or defective, contact the quality assurance department at quality@wanderfold.us as soon as possible and within the 30-day return window. Please include:

• Your order number
• Photos or video of the issue
• Product model and batch number if visible
• A description of expected versus actual condition

The quality assurance team responds within one business day. Each issue is logged in our quality tracking system, investigated using photos and supplier records, and resolved with a replacement, refund, or repair. If we find an error in a product listing, we update it so the issue does not recur.

Quality and Authenticity Reviews

We guarantee that every item is authentic and sourced through official channels — every product is purchased from authorized distributors or directly from the brand, and we maintain verified documentation for each batch. Each item is inspected when received and again before shipment to verify seals, labels, and overall integrity.

If you believe an item has a quality or authenticity concern, the review process works as follows:

• Submit your claim to quality@wanderfold.us with your order number, a detailed description of the concern, clear photos of the item and packaging, and the model or serial number if available.
• We acknowledge your claim within one business day.
• We investigate using purchase records, supplier documentation, and brand verification resources.
• We provide a resolution decision within five business days.
• If a return or replacement is approved, we issue instructions and a prepaid return label.

For any verified authenticity issue, we offer a full refund or replacement at your choice, and we also reimburse the return shipping fee. You will receive confirmation when your claim is received and updates as the review progresses. The quality assurance department owns the investigation and resolution of these claims; complex technical or authenticity cases are escalated to the supplier or brand manager within 72 hours.

Warranty Information

Warranty coverage follows individual brand product information and manufacturer support where applicable. We do not extend warranty coverage beyond what the manufacturer provides. If you need help coordinating a warranty claim with a brand, the after-sales department can assist you.

Contact Information

Primary Customer Support

Email: support@wanderfold.us
Phone: +1 (512) 555-0134
Hours: Monday–Friday, 9:00 AM – 6:00 PM US Central Time

Emails and voicemails received outside business hours are addressed on the next business day, and phone calls receive a callback within one business day. Issues unresolved within 24 hours are escalated to the relevant department supervisor.

After-Sales Department

Email: aftersales@wanderfold.us
First response: within 3 business hours on business days

The after-sales team assists with order changes and cancellations after purchase, invoice and payment confirmation issues, warranty claim coordination with brands, and returns and exchanges. Unresolved disputes are escalated to the operations manager after 48 hours.

Quality Assurance Department

Email: quality@wanderfold.us
First response: within one business day

The quality assurance team handles authenticity verification requests, product quality complaints, defective or damaged item reporting, and feedback about product descriptions.

Wanderfold
Brightpath Commerce LLC
4821 Cedarwood Lane, Suite 210
Austin, TX 78704
United States